Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Online Casinos USA. We publish research-based reviews of new online casinos, bonus terms, payment methods and state licensing rules, and we rely on readers to tell us when something looks wrong, out of date or unclear. Email us at [email protected] and a person will read it.
One thing to be clear about before you write: we are a comparison and review publisher, not a casino operator. We cannot see your account, release a pending withdrawal, adjust a bonus balance or reverse a verification decision. What we can do is explain how the term you are stuck on normally works, tell you what the operator's own complaints route looks like, and point you to the regulator or support service that does have authority.
Where to send each kind of message
Putting the topic in the subject line gets your message to the right editor faster.
| Your message is about | Send it to | Typical reply |
|---|---|---|
| Corrections, out-of-date offers, wrong terms | [email protected] | Two business days |
| General questions about bonuses, payments or games | [email protected] | Two to three business days |
| Commercial, advertising and partnership enquiries | [email protected] | Up to five business days |
| Privacy requests and data questions | [email protected] | Two business days, acknowledgment first |
We do not publish a phone number. Written contact gives both sides a record, which matters when the subject is a disputed bonus term or a withdrawal timeline. We also do not operate 24/7 live chat — the casinos we cover usually do, and their chat is the correct first stop for account-specific problems.
How we handle corrections
Corrections are the most useful thing a reader can send us. Offer values, wagering multipliers and state availability all change without notice, so pages can drift out of date between review cycles.
- Send the page URL and a short description of what looks wrong.
- Include a screenshot or a link to the operator's own terms page if you have one. That lets us verify rather than guess.
- We check the claim against the operator's published terms and, where relevant, the state regulator's licensee list.
- If the page is wrong, we amend it and update the fact-check date shown on that page. Our current review date for this contact page is Sep 26, 2026.
- We reply to tell you what changed, or why we left it as it was.
We distinguish three things in our copy and we will do the same when we answer you: confirmed information we could verify, casino advertising that we are reporting as advertising, and open questions we have not been able to settle.
Questions about the offers listed on this site
The ranked cards on our pages carry headline bonus figures. Readers often email asking what those numbers actually mean in practice, so here is how we would answer for three of the offers you will see most often.
Raging Bull — 410% up to $10,000 + 50 free spins
This sits at the top of our list because the advertised match percentage and ceiling are among the largest we cover, and the free spins are bundled into the same welcome package rather than sold as a separate step. Our editorial rating is 10.0. That rating reflects our own assessment of the offer and the site around it — it is not a customer satisfaction score and we have not played there.
The limitation is the one attached to every large percentage match: a $10,000 maximum only applies if you deposit enough to reach it, and a high match is usually paired with a high playthrough multiple, game weighting that excludes or discounts table games, a maximum bet per spin while bonus funds are live, a cashout cap on winnings from the spins, and an expiry window. Read those five terms on the operator's page before depositing. A 410% headline tells you almost nothing about what you can withdraw.
Magician Bet — 101% no wagering
We include this one because it answers the most common complaint we receive by email: playthrough. A no-wagering offer means the bonus credit is not locked behind a turnover multiple, so what you win from it is ordinarily withdrawable without grinding through a target. Editorial rating 9.8.
The trade-off is size. A 101% match is far smaller than a triple-digit stacked package, and no-wagering offers commonly carry their own restrictions instead — a lower maximum bonus amount, a shorter validity period, or a cap on what the bonus portion can convert to. "No wagering" is not the same as "no conditions", so check the maximum cashout line specifically.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
This one is on the list because the spins are tied to a named title, which makes the offer easier to evaluate than a generic spins grant. Editorial rating 9.8. When spins are game-specific you can look up that game's RTP and volatility before you accept, which you cannot do when the operator reserves the right to choose the game.
The drawback is the mirror image: spins locked to one slot give you no choice of volatility, and if the title does not suit how you play, the value of that half of the package drops. Game-restricted spins also often carry a separate, lower cashout cap than the deposit match.
How the rest of the list compares at a glance
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.5 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.3 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Every figure above is the operator's advertised headline, reproduced as advertising. All are new-player offers subject to eligibility, minimum deposit, playthrough where applicable, and the operator's full terms. Note that Card Crush, Zumba Cards and Amazon Jackpots describe rewards in coins, sweeps credits or entry bundles rather than dollars — a different model with its own redemption rules — and that Bets.FM quotes its ceiling in crypto rather than USD.
Money questions we get asked before signup
Reading our site costs nothing and we never ask readers for payment. The money that matters is what you commit at the casino, so these are the points worth settling before you register.
- Minimum deposit — most welcome offers set a floor. Deposit below it and the bonus does not trigger; there is usually no way to apply it afterwards.
- Paying in — US players typically see debit cards, credit cards where the issuer permits gambling transactions, ACH bank transfer, online banking, and in some cases e-wallets or prepaid cards. PayPal availability is not universal and tends to be limited to state-licensed operators; verify it on the cashier page rather than assuming.
- Getting paid out — withdrawals usually return to the method you deposited with where the operator's policy requires it. Bank transfer and ACH are commonly slower than e-wallets. Check the minimum withdrawal amount, any daily, weekly or monthly withdrawal limits, and whether the operator charges a fee per payout.
- Timing — there is normally a pending or review period before processing begins, then the payment network's own clearing time on top. Advertised speeds are marketing claims, not results we measured.
- Verification — KYC checks on identity, address and payment ownership are standard, and source-of-funds questions can follow larger or unusual activity. Uploading documents early avoids a delay at the moment you want your money.
If a withdrawal is stuck, contact the operator first and ask in writing for the specific reason and the rule it relies on. If that goes nowhere, escalate through the operator's published complaints procedure, then to the regulator that licenses the site. We are happy to explain the process, but we have no power to compel a payout and nobody can guarantee one.
What our reviews actually cover
Readers sometimes ask why a page focuses on one area and not another. Our casino write-ups look at the game library in the categories that exist in practice: slots including progressive jackpots, with return-to-player percentages and volatility noted where the provider publishes them; table games such as blackjack, roulette and baccarat, where rule variants change the house edge; live dealer rooms streamed with human croupiers; and mobile play through browsers or dedicated apps. We also note which software providers supply the games and whether outcomes run on certified random number generators.
Several operators on our list run product lines beside the casino. BetUS, for example, is known for sports betting alongside its casino section, and sportsbook promotions carry different playthrough rules and settlement terms than casino bonuses — a sports bonus may only count bets above a minimum odds threshold. Others in the list run sweepstakes-style coin and card products, where you redeem sweeps credits rather than withdraw cash. If your question is about one of those adjacent products, say so in your email, because the rules rarely transfer across.
Eligibility and the legal picture in the US
You must be 21 or over to use the casinos we cover, and in some states the minimum is higher for certain products. Legal online casino play in the United States is regulated state by state, not federally: a handful of states license and authorize real-money online casino operators, and availability, permitted games and payment options differ between them. Federal law addresses matters like interstate wire transmission and payment processing; it does not create a national licensing regime.
Two things follow for you as a reader. First, a site accepting registrations from your state is not the same as a site authorized to serve your state — check the operator's licence details and, where you can, the state gaming regulator's own list of licensees. Second, we do not claim any specific licence status for the brands above beyond what they publish themselves; where we could not verify a claim, we say so on the review page rather than repeating it as fact. If you believe we have got a licensing detail wrong, that is exactly the sort of correction we want.
Readers researching options outside the UK self-exclusion scheme sometimes land here from our guide to casinos not covered by GamStop; that page has its own eligibility notes, and the US state rules described above still apply.
If gambling has stopped being fun
Gambling is entertainment with a cost, never a way to make money or fix a financial problem. If you want to step back, you do not need to email us first — you can act immediately.
- Set deposit, loss and session limits in your account settings. Most licensed operators are required to offer them.
- Use self-exclusion, either at the operator level or through your state's program where one exists.
- Install blocking software on your phone and computer to remove the option entirely.
- Call or text the National Problem Gambling Helpline on 1-800-522-4700, which is confidential and available 24 hours a day across the US.
If you tell us in your message that this is what you are dealing with, we will keep our reply short and practical and point you to support rather than to offers.
Commercial relationships, stated plainly
Some links on spacefame.org are commercial, and we may earn a commission if you open an account through one. That does not change our rankings or ratings, and it does not buy a better write-up — the order on our lists comes from our own editorial assessment of the offer terms, the payment and withdrawal setup, the game range and the transparency of the operator's published rules. We have not deposited, played or withdrawn at any of these sites; our work is desk research and verification against published sources. Ratings shown on this site are ours, not aggregated customer scores.
If you think a page reads as though commerce won out over judgment, write to [email protected] and say which page and why. That complaint gets read by an editor, not routed to the commercial team.
Before you hit send
A message with the page URL, the casino name, the exact term you are asking about and a screenshot gets a useful answer on the first reply. A message saying "your bonus info is wrong" usually needs two more emails before we know what you mean. Include what you have already tried with the operator, if anything, and tell us which state you are in when the question touches availability or payments — the answer often depends on it.
Thanks for reading, and for taking the time to tell us when we can do better. Tyler Benson and the editorial team review this inbox.